Privacy Policy

At JOJO BIKE RENTAL, we are fully transparent with our riders. Below is a detailed breakdown of our policies and charges.

Cancellation

Feel free to cancel your booking before your booking time starts. Refund will be credited to your JOJO BIKE RENTAL wallet. That can be use for your next booking.

  • ✔Cancellation refund will not be done through the original payment method

Extension

You can extend your booking based on vehicle availability. Charges must be paid in full via cash or online payment.

  • ✔Normal charges apply for extended time
  • ✔Extension subject to availability
  • ✔Payment must be completed for extension

Late Return

Additional charges apply for late returns beyond 3 hours:

  • ✔Non-Geared Scooters: ₹80 + hourly rates
  • ✔Other Bikes: ₹100 + hourly rates

Extra KM Charges

Charges apply after exceeding free kilometers:

  • ✔₹3/km for all vehicles
  • ✔Weekend rates may vary
  • ✔State permits required for interstate travel

Traffic Violations

Penalties for traffic and parking violations:

  • ✔Full payment of fines + ₹500 per 30 days of late payment

Vehicle Damage

Insurance claims only for estimates above ₹10,000.

  • ✔Customer must pay ₹10,000 + rental charges during repair
  • ✔Refund for insurance claims processed post-verification

Operating Hours

Hub Stations: 9 AM - 8 PM | Customer Support: 8 AM - 8 PM

No Show

Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn't show up.

  • ✔No refunds would be applicable

Over Speeding

Initially two warnings, then charged at ₹200 for over speeding 3rd time. Beyond 3rd warning a Penalty of ₹500 is charged.

  • ✔Non Geared Scooters: 75km/hour limit
  • ✔All Other vehicles: 80km/hour limit
  • ✔Penalties are in addition to any government fines

Key/Helmet Return

Penalties for non-return of items:

  • ✔₹1000 for helmet
  • ✔₹1500 for key

GPS Device

In case the GPS is missing or broken/damaged, a penalty of INR 5000 will be levied on the rider.

Petrol Policy

JOJO BIKE RENTAL does not provide fuel. The tariff is exclusive of fuel.

  • ✔Half litre fuel provided at delivery
  • ✔Same amount expected at return
  • ✔No refunds for excess fuel
  • ✔Charges applicable for fuel shortage

Misconduct

Any misconduct with the station executive will result in booking cancellation without refund.

  • ✔Zero tolerance for misbehavior
  • ✔No refunds in case of misconduct
  • ✔Applies to behavior under influence of alcohol

Operating Hours

Hub Stations: 9 AM - 8 PM | Customer Support: 8 AM - 8 PM

  • ✔No pickup/return after operating hours
  • ✔Next day service for after-hours cases
  • ✔Additional charges apply for next-day returns

Important Notes

⚠JOJO BIKE RENTAL reserves the right to charge violation penalties

⚠Weekend (Sat-Sun) rates may vary based on availability

Interstate Travel Requirements

Temporary state permit (₹20-100) required. Non-compliance may result in vehicle seizure. All legal proceedings and expenses to be borne by customer.

Exceptions

Alcohol Influence

100% liability for vehicle damage when under influence

Consequential Damage

100% liability for damage from continued driving after impact

Tire Puncture

Customer liable for repair costs during possession

Payment Responsibility

Payment Methods & Requirements

Accepted payment methods include credit card, debit card, E-wallets, and cash.

  • Riders must ensure sufficient funds for all charges
  • Bank/card charges are rider's responsibility
  • Processing fee may apply for declined payments

Default Payments

For payment defaults:

  • JOJO BIKE RENTAL may charge reminder fees and default interest
  • Third-party collection services may be utilized
  • Future reservations may be prohibited until full payment
  • Detailed payment instructions will be provided in invoice

Collision & Incident Charges

Rider Responsibility:

  • All collision-related towing charges
  • Impounding charges from rider failure
  • Damages exceeding the Damage Fee
  • All toll payments when due

JOJO BIKE RENTAL Covers:

  • Towing charges from vehicle failure
  • Mechanical issues not caused by rider